RETURNS AND EXCHANGES
We engineer our products to be of the highest quality. We want you to completely satisfied with Feniex products. If for any reason you are not, we offer the following returns and exchanges policy. Please note unauthorized or COD returns will not be accepted.
RETURNING NEW, UNUSED PRODUCTS:
Feniex Industries offers a 30-day return policy on new, unused products. If products are returned within a 7-day window, Feniex waives the minimum 20% restocking fee. If the product is returned after 7 days, then the customer will be subject to a minimum 20% restocking fee pulled from the return credit. Customers may return unused products purchased within the last (30) days by sending them back to Feniex Industries at the address below. Original packing slips must be included in order to process your return request. Package the item(s) to be returned in the original Feniex packaging. Returns are at the customer's expense. Once we receive your package, we will promptly issue an exchange in accordance with this policy. We recommended insuring your package and sending it via a trackable method of your choice.
Our return address is:
Feniex Industries, Inc.
ATTN RETURN DEPT
6320 E Stassney Bldg 1
Austin, TX 78744
RETURNING USED PRODUCTS:
Feniex Industries warranties our products to be free of manufacturing defects. To learn more and request a Return Merchandise Authorization, please visit our